Roush Hardware in Westerville, OH Open now

Reviews about Roush Hardware

• ★ ★ ★ ★ ★

  February 06, 2020, by Alice Foeller
  Amazing customer service, time and again. At the big-box home improvement stores, I often feel like I'm trying to "hail" an employee for help, and have even found myself shouting, "Hello!?" down empty aisles looking for assistance. At Roush Hardware, that never happens because the moment you walk in the door, someone asks you what you are looking for. And then they find it for you. If it's hardware, they will send someone to sort through the little drawers of fasteners until you have the correct thing. Last week I took a briefcase strap inside because it was missing the washer that would keep the strap from pulling out of the bracket (causing the bag to crash to the floor). The split washer wasn't doing the job, and in the end there were three store team members helping think through the problem and finally landing on an E clip, which they snapped on for me. I left with my 25-cent clip and my newly-trustworthy briefcase. If I calculated how much time I save using Roush Hardware, compared to how much I spend there ... (sigh.) I usually end up buying a part that costs less than a dollar. And it saves me an hour compared to a big-box store, plus solves my problem. AND they give me a AAA discount. They should have a tip jar or an option to overpay voluntarily. I always feel like I am getting a steal, and they are getting the short end of the stick. And yet they never fail to be friendly and helpful. If I ever need anything expensive, like a bunch of retaining wall stones or something, I'll buy it there to try to make up for it.